Customer Care

Roofing Services

van

We pride ourselves by producing consistently good quality workmanship by our experienced roofers, who are registered with the construction skills certification scheme. All work is supervised and checked by a Manager or a Director on a weekly basis.

To support our customers we have had in place for some time now a customer care department. The Customer Care Department is organised our Customer Care Manager Lee Walker, Office Manager Helena Davies and by our directly employed experienced roofer who specialises in customer care and as such has the correct appearance, personality and care required for this specific delicate task.

We have a customer care procedure in place for responding to defects in an efficient and caring way. From the moment we receive a defect we contact the customer directly to arrange a suitable appointment. We will always honour our appointments, however if we need to alter due to weather for example we will reschedule with the customer. Once we have carried out remedial works we will generate a report for you.

We realise the importance of communication with the customer and maintain dialog at each stage. For further information please contact Lee Walker.

Customer Care Procedure

On receipt of a faxed or emailed defect notification form, details are logged onto our database and reviewed for the time frame required for response

The customer is contacted and a date arranged for inspection. We request the customer to be present however, due to the nature of our work they do not always require to be in attendance

Our dedicated customer care roofer will attend at the agreed time and inspect the work and complete to the satisfaction of the customer. The customer is asked to sign the relevant forms if present.

If the works cannot be completed on this visit a further visit is arranged

If the works are the responsibility of another contractor then a report is generated and sent back to the builder

When the works are completed our database is updated and a report sent back to the builder.

Copyright © 2018 Treforest Tiling Ltd

Website powered by BT

Website powered by BT